Service Commitments and Service Standards 

NEC Accessibility Standards for Customer Service  

Our Service Commitment

You Can Expect:

• Fair, courteous and professional treatment  
• Accurate information  
• Timely responses to requests  
• Reasonable access to the appropriate staff  
• Consideration for your concerns and opinions  
• Referral to an appropriate agency or government office if we are unable to assist

Ontario Public Service (OPS) Common Service Standards

All ministries of the Ontario Government have a common set of service standards for telephone, correspondence, and in-person locations.

Accessibility Service Standards

The Niagara Escarpment Commission (NEC), an agency of the Ontario Government is committed to a barrier-free and accessible workplace, where every colleague and customer is treated fairly, equitably and with dignity.  The NEC has adopted the government-wide policy for accessible services as created by the Ontario Ministry of Government Services. This policy has been prepared to outline what the government must do to comply with the regulation and what our customers may expect from us. This policy also supports the service vision, principles and mandatory requirements of the OPS Service Directive, which is intended to guide ministries and agencies in their efforts to meet or exceed customer needs and expectations.

The policy is intended to benefit the full range of persons with disabilities, as defined in the Ontario Human Rights Code. Whether a person's disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with a government service.

The Accessible Customer Service Policy adopted by the NEC is available here, in alternate user-friendly formats.

Providing Feedback About the NEC’s Accessible Services

All Niagara Escarpment Commission staff are committed to clear communication, and to understand the concerns of customers, clients and partners, while meeting Ontario Government Common Service standards (see OPS Common Service Standards).

The NEC offers several methods for the public to provide accessibility-related feedback. These methods are consistent with the processes and standards employed in other Ontario government ministries and agencies.

Feedback in Person: Customers, clients and partners can provide feedback in-person to staff and managers in our NEC office locations:

• 232 Guelph Street, 3^rd Floor, Georgetown, Ontario, L7G 4B1
• 99 King Street East, P.O. Box 308, Thornbury, Ontario N0H 2P0

Feedback in Writing: The Communications Department at the Niagara Escarpment Commission handles all written correspondence sent to the Chair and Commission members and written enquiries to the Commission.  Members of the public can also fax written materials for NEC consideration.  The Niagara Escarpment Commission fax number is 905-873-7452. For other ministry fax numbers, refer to the OPS Government Directory.

Internet-based Feedback: The NEC website provides feedback opportunities for customers by accessing our email address: nec@escarpment.org.

The feedback is directed to the NEC‘s Director who will enable a timely and appropriate response (within the  OPS Common Service Standards).  

Receiving Feedback Digitally:  A customer may drop off or mail an electronic file on a CD to one of the addresses listed in the previous sections. This feedback will be responded to within the timelines specified in the OPS Common Service Standards.

Feedback by Phone: The Niagara Escarpment Commission provides a general telephone number – 905-877-5191.